Customs fees, duties & taxes
Due to the fact that CUSTOMS are a government authority we do not quote their fees on their behalf. We are not a customs agent. All shipments being sent to and from a country or region must clear customs first. Duties rate will depend on the type of items being imported. You can check this by contacting CUSTOMS in the destination country. This rate is at the discretion of customs and we are not allowed to quote this as these charges vary for every shipment.
Australian Customers
Our products for Australian market is inclusive of GST.
International Customers
It’s always the buyer’s responsibilities to clear goods with customs and pay the relevant customs duties. Ecologie Natural Cosmetics international customers will not pay AUSTRALIAN GST or your purchases are GST exclusive.
In most countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, however, do not incur taxes.
The rules are different in every country. Unfortunately, there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.
Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out relevant information before you order.
The courier will contact you (be sure to give us your email and mobile number with your billing details) if you have to pay import taxes and/or additional duties and sales taxes, you shall pay that to the courier upon receipt of the package(s). We can’t calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods. You can phone or email us at admin@ecologienaturalcosmetics.com to further discuss this matter before delivery.
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